Best Quality of 5 Star Hotels
You will be amazed when you walk into a five-star hotel. The
hotel's lobby will display fragrant flowers, expensive artwork, and decorative
furniture. A 5-star hotel will also have a state-of-the-art
gym, indoor and outdoor saltwater swimming pools, highly-skilled spas with
professionally-trained therapists, inviting check-in facilities, and gourmet
restaurants.
Guest rooms evoke the same excellence, with top-of-the-line beds
and bedding (down pillows and linen sheets are typical), impeccable
cleanliness, and an inviting lounge area with the latest technology in both
video and audio devices.
Undoubtedly, a 5-star hotel is outstanding aesthetically, but
more importantly, the service is virtually flawless. First, the staff is
exceptionally well-spoken, clear, and polite. They are trained to avoid
fragmented phrases and slang sentences, and they have themselves at full
attention, without hands folded in front of their bodies or in their pockets.
The staff addresses the guest by his/her surname, and from check-in to
departure, they are at the visitor's beck and call. A 5-star experience
includes an escort to the room unless you explicitly decline.
Five-star amenities include at least two complimentary
newspapers, distributed and offered, a welcome gift upon arrival, room service
of 24-hour, with hot food, and an inspiring presentation during turndown
service. Plus, at least two kinds of quality snacks are automatically offered
and presented distinctly during bar and lounge service.
All mixed drinks are
offered with a full club or modified service. And work services undertaken by
the hotel staff are handled with full professionalism—with documents returned
carefully in envelopes or folders. Moreover, a 24-hour concierge service and
valet parking are a must.
Public relations
professionals, hotel managers, and travel industry writers all conclude that a
5-star hotel rating is not what it used to be.
The truth is, both a 4-star and 5-star hotel can be
considered luxurious. However, they differ regarding service.
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